Customer Relationship Management (CRM)

Welcome to the Customer Relationship Management (CRM) resource center !

CRM is about a vision on continually improving the relationship with your customer, and the culture to follow up on it. CRM promises faster customer service at lower costs, higher customer satisfaction and from this, better customer retention and ultimately customer loyalty. Naturally, all this is done in hope for more sales and bigger profits! CRM is not (just) technology.

News eCRMGuide: CRM in the E-Business World - News flashes from the eCRMGuide.com guys The CRM strategy of AT&T and Microsoft - These technology heavyweights have recently revealed their CRM strategies NewsFactor Survey: CIOs Skeptical of CRM - According to a Morgan Stanley survey of 225 chief information officers (CIOs), less than a quarter of them think that deploying a CRM system is a "strategic, smart project to undertake." Just 8 percent think that CRM is a mission-critical application, while 20 percent believe CRM is useful -- but not a high priority at the moment. >> get more news here

Info The CRM-Engine - The Belgian CRM community par excellence, bringing you news, analysis, events and much more CRM Guru - The World's Largest CRM Community with 100,000+ Active Members. CRMCommunity.com - One of the best CRM portal sites around IntelliBusiness.com - Portal with CRM and business intelligence insight HelpDeskSITE.us - Information pertaining to help desk vendors, support solutions, help desk research, call center software, and more. >> get more info here

Market Hosted CRM Software: a Review - A review of hosted CRM offerings. We tested services from Entellium Corp., NetSuite, RightNow Technologies, Sage Software (formerly Best Software), Salesforce.com and TriVenture, which resells Microsoft Corp.'s CRM offering through its CRM OnTarget service. CRM and SFA solutions for Insurance - The BimSym (Business Information and Management Systems) eBusiness Solutions, a leading insurance application services provider (ASP), offers small and medium sized businesses (SMB) a full-featured affordable solution to manage every facet of lead management and customer relationships. LeadOrganizer delivers for the Insurance industry a focused and customized solution - by blending contact management, sales force automation and automated business and communication tools, for businesses and work groups. ISM, Inc. - CRM Consultants, headed by Barton Goldenberg ebizQ.net: The Portal for e-Business Integration - Information resources on middleware, e-business, EAI, application servers and web services, partly for subscribers only. >> get more market info here

Literature 4C Consulting's collection of CRM articles - Belgian CRM company copies most of the local articles on CRM on this page Article: Open-source CRM delivers more control, less cost - Is open source CRM right for you? There's no one answer. Those apps save money, are flexible, and give you lots of control over your data and infrastructure. The Wonderful World of Wikis Is Changing the Face of CRM | CustomerThink - Wikis can replace or augment traditional KM data collection and posting methods to improve speed and quality, enable cross-site collaboration and sharing and build more meaningful solutions. Plus, wikis can increase both agent satisfaction and customer satisfaction. Article: 2006: The Year Services Become King - The shift to a services model over products inside best-of-breed vendors will be one of the most noticeable trends in 2006. That's just one of several predictions for 2006 but will influence many other aspects of how CRM and enterprise software gets sold and used. Article: A Five-Year Vision for CRM: Seven Key Trends - Five-year vision of CRM, from both a business and technology perspective. Here are seven trends that I believe will define CRM for the next half decade. >> get more literature here