WORKSHOP: Measuring and Optimising the Customer Experience
What is your training requirement ?
Learn to use the Top Tasks Management model for delivering an exceptional customer experience, because the best way to put your customer first is to make sure their top tasks are as easy to complete as possible.
Gerry McGovern helps large organizations become more customer centric on the Web. His Top Tasks methods have been used by organizations such as Cisco, Microsoft, IBM, Google, the European Union, Canadian Government, and hundreds of others.
He is the founder and CEO of Customer Carewords, a company that has developed a set of tools and methods to help large organizations identify and optimize their customers' top online tasks.
The Irish Times described Gerry as one of five visionaries who have had a major impact on the development of the Web. He has appeared on BBC, CNN and CNBC television, partaken in various radio shows, and featured in numerous print media publications. Gerry has spoken about top task management in more than 35 countries.
He began his Web career in 1994. In 1996, Nua, a company he founded, received the Best Overall World Wide Web Business Achievement award from the European Union.