Systems Thinking: a Crucial BA Skill in an Uncertain World
This practical workshop teaches you what systems thinking is, and how to use it in a business analysis context.
25 May 2018 (10-17h30)
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Location: Parker Hotel
Presented in English
by Adrian Reed
Price: 720 EUR
(excl. 21% VAT)
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9.30h - 10.00h
Registration, coffee/tea and croissants
In this first hour, we dive deeper into the nature of an interconnected world, definition of a 'system' and an introduction to systems thinking and practice.
Considering a Situation of Interest
Here, we give an introduction to techniques and concepts that are useful when initially considering a problematic situation, including:
- Differentiating between a 'difficulty' and a 'mess',
- The traps of linear thinking
- Introduction to systems concept of 'feedback' and 'emergence'
- A BA technique for external environment analysis
Here, we introduce and practice a whole range of systems techniques and concepts including:
- Rich pictures
- Multiple cause diagrams
- Causal loops
- Discussion of 'appreciation' and organisational learning
Systems Thinking in Business Analysis
Here, we align systems thinking to typical business analysis activities, using IIBA®'s BABOK® Guide
The last hour of this workshop gives you the opportunity to reflect and consider where new knowledge gained on the course will be applied.
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