Systems Thinking: a Crucial BA Skill in an Uncertain World

Systems Thinking: a Crucial BA Skill in an Uncertain World


This practical workshop teaches you what systems thinking is, and how to use it in a business analysis context.

25 May 2018 (10-17h30)
Location: Parker Hotel (Diegem)
Presented in English by Adrian Reed
Price: 720 EUR (excl. 21% VAT)
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Full Programme:
9.30h - 10.00h
Registration, coffee/tea and croissants
10.00h
Introduction

In this first hour, we dive deeper into the nature of an interconnected world, definition of a 'system' and an introduction to systems thinking and practice.

Considering a Situation of Interest

Here, we give an introduction to techniques and concepts that are useful when initially considering a problematic situation, including:

  • Differentiating between a 'difficulty' and a 'mess',
  • The traps of linear thinking
  • Introduction to systems concept of 'feedback' and 'emergence'
  • A BA technique for external environment analysis
13.00h
Lunch Buffet
Techniques and Concepts

Here, we introduce and practice a whole range of systems techniques and concepts including:

  • Rich pictures
  • Multiple cause diagrams
  • Causal loops
  • Discussion of 'appreciation' and organisational learning
Systems Thinking in Business Analysis

Here, we align systems thinking to typical business analysis activities, using IIBA®'s BABOK® Guide

Reflection

The last hour of this workshop gives you the opportunity to reflect and consider where new knowledge gained on the course will be applied.

17.30h
End of this workshop
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