Systems Thinking for Business Analysts

Systems Thinking for Business Analysts


Understanding 'Messy' Problems

24 October 2019 (14-21h)
Location: Parker Hotel (Diegem)
Presented in English by Adrian Reed
Price: 720 EUR (excl. 21% VAT)
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Register now for this workshop and for the practical workshop on pre-project problem analysis.

13.30h - 14.00h
Registration, coffee/tea and croissants
14.00h
Introduction

In this first section, we dive deeper into the nature of an interconnected world, definition of a 'system' and an introduction to systems thinking and practice, and its relevance to business analysis.

Assess Context

Here, we give an introduction to techniques and concepts that are useful when initially considering a problematic situation, including:

  • A tool for assessing the complexity of a situation in order to assess what types of approaches will be relevant
  • The traps of linear thinking
Assess Perspectives, Purpose and Boundaries

Here, we introduce and practice a range of systems techniques and concepts, including techniques for:

  • Assessing different perspectives
  • Understanding how different stakeholders evaluate 'success'
  • Understanding how different 'boundary judgements' can affect how stakeholders see a situation
  • Conducting external environment analysis
There is a afternoon coffee/tea break around 16h00, and a dinner break around 18h00
Analyse Problem Situation

This section presents an overview of a range of systems techniques and concepts including:

  • Rich pictures
  • Multiple cause diagrams
  • Feedback and Causal loops
Propose Action

This section focusses on taking the insight gained through the other systems techniques and diagrams to determine where change may be feasible and desirable, and the types of actions that can follow.

20.45h
End of this workshop, let's go home and apply what we have learned !
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