IP Telephony (Voice over IP)

IP Telephony (Voice over IP)

A Vendor-Independent Technology and Market Overview

10 November 2005 (14-21)
Location: Sofitel Diegem (Diegem near Brussels (Belgium))
Presented in English
Price: 480 EUR (excl. 21% VAT)

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Full Programme:
Registration with Coffee/Tea and Croissants
(Erwin Welleman, Arte Lumini)
  • Telephony: how did we get to where we are now?
  • What is IP telephony, what is VoIP? Is there any difference between these two phrases?
  • IP telephony versus traditional telephony
  • The case for IP telephony
(William Vaes, Network Consulting)
  • Data-Voice convergence and mobility as drivers behind VoIP
  • IP telephony: concepts explained
  • IP telephony protocols
  • Voice quality and voice compression
  • Components of a corporate IP telephony solution
    • Call server
    • Media gateways
  • Desktop devices
    • IP phones compared to traditional phones
  • Softphones

In this overview the solutions and terminology of the main suppliers (Alcatel, Avaya, Cisco, Nortel, Siemens) will be examined.

IP telephony: security and implementation
(William Vaes, Network Consulting)
  • The network
    • Power-over-Ethernet (PoE)
    • Quality of Service (QoS)
    • Bandwidth
  • IP telephony in different setups:
    • a single site
    • multiple sites
    • branch offices
  • Reliability
  • Security
IP telephony applications
(William Vaes, Network Consulting)
  • Classic functionality within IP telephony
  • Voice-data applications
    • computer-telephony integration (CTI)
  • The IP phone as a data terminal
    • Voice-data conversion
    • Voice-internet applications
    • Application development
(Kalman Tiboldi, ICT Manager)
  • Business case:
    • The "Real-Time Enterprise" and employee mobility
    • Why network convergence?
    • Advantages of IP Telephony
  • IP Telephony architecture at TVH:
    • LAN/WAN infrastructure
    • Call Processing using Cisco Call Manager
    • Clients : 300 fixed Cisco 7940, 250 wireless Cisco 7920 IP phones and 150 Cisco IP SoftPhones
    • Applications : Contact Center, IP IVR
  • CRM integration:
    • Linking inbound phone calls to CRM functionality
    • Making phone calls from within the CRM application
  • Integration with the MobiNetCall Alarm System
  • TVH phone applications:
    • XML services : favourites, contact lists
    • Making phone calls from within the Intranet
  • Integration with company branches in France, UK and Australia
VoIP checklist
(Erwin Welleman, Arte Lumini)
  • What to do before starting a VoIP project?
  • How do I know that my enterprise is VoIP-ready?
  • Issues to take care of after implementing VoIP
ROI and Migration Scenarios
(William Vaes, Network Consulting)
  • ROI: "Hard savings"
    • Cabling
    • Power
    • Network infrastructure
    • Telecom costs
    • Operational costs
    • Maintenance
    • Virtual office
  • ROI: "Soft savings":
    • Productivity at individual and organizational level
  • Migration scenarios
    • Guidelines and Best Practices
Upcoming Trends
(William Vaes, Network Consulting)
  • Market trends
    • Messaging
    • Communication centers
    • Voice over WLAN
  • The market in the near future
  • Summary and conclusions
End of this seminar
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