SEMINAR: Measuring and Optimising the Customer Experience

SEMINAR: Measuring and Optimising the Customer Experience

The key to digital transformation is customer-centricity, and the best way to put the customer first is to make sure their top tasks are as easy to complete as possible

  • 28 June 2017 (14-21h)

  • Parker Hotel (Diegem)
  • Price: 720 EUR (excl. 21% VAT)
  • Presented in English by Gerry McGovern


    Full Programme:
    13.30h - 14.00h
    Registration and welcome of the participants with Coffee/Tea and Croissants and Networking Opportunity
    14.00h
    Top Task Identification
    Measuring Customer Outcomes
    How to Run an Observation Session
    Around 17.45h
    Dinner Buffet and Networking Opportunity
    Run your own Observation Session
    20.45-21.00h
    Q & A, Summary and Conclusions
    21.00h
    End of this Seminar

    And find out who presents this training ...


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