SEMINAR: Measuring and Optimising the Customer Experience

SEMINAR: Measuring and Optimising the Customer Experience

The key to digital transformation is customer-centricity, and the best way to put the customer first is to make sure their top tasks are as easy to complete as possible

  • 28 June 2017 (14-21h)

  • Parker Hotel (Diegem)
  • Price: 720 EUR (excl. 21% VAT)
  • Presented in English by Gerry McGovern

    Full Programme:
    13.30h - 14.00h
    Registration and welcome of the participants with Coffee/Tea and Croissants and Networking Opportunity
    Top Task Identification
    Measuring Customer Outcomes
    How to Run an Observation Session
    Around 17.45h
    Dinner Buffet and Networking Opportunity
    Run your own Observation Session
    Q & A, Summary and Conclusions
    End of this Seminar

    And find out who presents this training ...

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    I.T. Works has been organizing seminars and workshops on technical and business IT topics since 1992. Our high-quality, information-packed, vendor-independent events provide solutions to the problems that many IT and business professionals face today.


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