WORKSHOP: Measuring and Optimising the Customer Experience

WORKSHOP: Measuring and Optimising the Customer Experience

Learn to use the Top Tasks Management model for delivering an exceptional customer experience, because the best way to put your customer first is to make sure their top tasks are as easy to complete as possible.

28 June 2017 (14-21h)

Parker Hotel (Diegem)
Price: 720 EUR (excl. 21% VAT)
Presented in English by Gerry McGovern

This event is history, please check out the list of upcoming seminars


Full Programme:
13.30h - 14.00h
Registration and welcome of the participants with Coffee/Tea and Croissants and Networking Opportunity
14.00h
Top Task Identification
Measuring Customer Outcomes
How to Run an Observation Session
Around 17.45h
Dinner Buffet and Networking Opportunity
Run your own Observation Session
20.45-21.00h
Q & A, Summary and Conclusions
21.00h
End of this Workshop

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