Customer Obsession
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    Customer Obsession

    How do you develop a customer obsession culture within your organisation ?

      14 June 2018 (10-18h)
      Parker Hotel (Diegem)
      Price: 720 EUR (excl. 21% VAT)

      Presented in English by Gerry McGovern

    This event is history, please check out the List of Upcoming Seminars

    Full Programme:
    9.30h - 10.00h
    Registration and welcome of the participants with Coffee/Tea and Croissants and Networking Opportunity
    Session 1: Humility
    • From organisation-centric to customer-obsessed
    • From ego-based hierarchy to evidence-based
    • From product culture to service culture
    Session 2: Agility
    • From stand-alone projects to rapid, continuous iteration
    • From built to last, to built to change
    • From silos to multidisciplinary, cross-functional collaboration
    Around 13.00h
    Lunch Buffet and Networking Opportunity
    Session 3: Simplicity
    • From addition to subtraction
    • From making it easy for the organisation to making it easy for the customer
    • From fake news to facts and truth
    Session 4: Manage the customer task
    • From input-based to customer-outcome metrics
    • Quantifying the customer experience with top tasks
    • Measuring customer time and effort
    Q & A, Summary and Conclusions
    End of this Workshop

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