Customer Obsession
  • (0)9 241.56.13
  • feedback@itworks.be

    Customer Obsession

    How do you develop a customer obsession culture within your organisation ?

      14 June 2018 (10-18h)
      Parker Hotel (Diegem)
      Price: 720 EUR (excl. 21% VAT)

      Presented in English by Gerry McGovern

    This event is history, please check out the List of Upcoming Seminars


    Full Programme:
    9.30h - 10.00h
    Registration and welcome of the participants with Coffee/Tea and Croissants and Networking Opportunity
    10.00h
    Session 1: Humility
    • From organisation-centric to customer-obsessed
    • From ego-based hierarchy to evidence-based
    • From product culture to service culture
    Session 2: Agility
    • From stand-alone projects to rapid, continuous iteration
    • From built to last, to built to change
    • From silos to multidisciplinary, cross-functional collaboration
    Around 13.00h
    Lunch Buffet and Networking Opportunity
    Session 3: Simplicity
    • From addition to subtraction
    • From making it easy for the organisation to making it easy for the customer
    • From fake news to facts and truth
    Session 4: Manage the customer task
    • From input-based to customer-outcome metrics
    • Quantifying the customer experience with top tasks
    • Measuring customer time and effort
    17.30-18.00h
    Q & A, Summary and Conclusions
    18.00h
    End of this Workshop

    And find out who presents this training ...


    Questions about this ? Interested but you can't attend ? Send us an email !

    ABOUT I.T. WORKS®

    I.T. Works has been organizing seminars and workshops on technical and business IT topics since 1992. Our high-quality, information-packed, vendor-independent events provide solutions to the problems that many IT and business professionals face today.

    CONTACT US

    I.T. Works
    Technologiepark 82, 9052 Gent
    Email: info@itworks.be
    Phone: +32 (9) 241.56.13
    Fax: +32 (9) 241.56.56
    BTW/VAT/RRRP: BE 0454.842.797

    © I.T. Works - All Rights Reserved