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 Learning Objectives

Why do we organize this seminar on the most important IT management frameworks ?

Delivering the best possible IT services using limited resources is the main challenge for most IT managers today. This complex task can only be accomplished by using sound management frameworks and global best practices. Knowing and understanding the available IT management frameworks is indispensable for creating your own IT management strategy.

But there are many IT management frameworks to choose from and many IT managers have difficulty seeing the forest through the trees: TQM, ITIL V2, ITIL V3, CobiT, Val IT, CMM, ASL, BiSL, ISO 20000, ISO 38500, IT Balanced Scorecard, PRINCE2, PMBoK, MSP, TOGAF, Zachman, Generic Framework for Information Management, ...

Using every available framework is not an option: there are too many overlaps, complementarities and even some contradictions. The question is: how to pick and choose the elements from various frameworks that apply to your specific situation ? Marc Christiaens' approach to all these frameworks is original. Marc draws the analogy between IT stakeholders and the job roles involved with the construction of a house:

• The Architect will be most interested in the Enterprise Architecture, for which TOGAF and Zachman are the most important frameworks.
• The Owner is most interested in the IT Governance, which leads to frameworks such as ISO 38500, CobiT, Val IT, Risk IT and the IT Balanced Scorecard.
• The Tenant will be most interested in the Service (s)he gets and the Service Management perspective. ITIL, ASL, BiSL, CMMI-SVC, eSCM-SP, ISO 20000 and ISO 27000 are the leading frameworks for this stakeholder.
• The Builder is most interested in good Project Management and will look at frameworks such as PRINCE2, PMBoK, and MSP.

This seminar is an introduction to the most important IT management frameworks. We take a look at their contents and usage, with tangible examples and side-by-side comparisons. At the end of the day all participants will share a deep understanding of how the various IT management frameworks can contribute to solving specific challenges.

What are the questions answered by this seminar ?

• What is an IT Management Framework ?
• What are the most important IT Management Frameworks ?
• How do IT Management Frameworks help you to achieve your business goals ?
• What are the similarities, overlaps and relationships between the various IT Management Frameworks ?
• How do you choose the appropriate IT Management Framework for your IT Management challenge ?
• What are the latest developments and what does the future hold ?

Who should attend this seminar on IT management frameworks ?

This seminar is aimed at anyone who wants a better understanding of IT management frameworks, in particular:

• People looking to improve the productivity of their IT department by implementing and optimising IT service management processes
• People looking for better governance and control over their IT processes and risks, enabled by implementing and optimising IT governance processes

In particular, the following stakeholders are kindly invited to participate:

• CIO’s, CTO’s, IT Directors
• IT Service & Support Managers
• IT Process Owners and Quality Managers
• IT Auditors
• IT Consultants

 Full Programme

• IT Processes and Quality
• ITIL V2 and ITIL V3
• ISO/IEC 20000
• ASL and BiSL
• CMMI-SVC
• ISO 2700x
• eSCM-SP

• Enterprise Governance vs IT Governance
• ISO/IEC 38500
• CobiT
• Val IT and Risk IT
• IT Balanced Scorecard
• BiSL

• The Zachman Framework
• TOGAF and its ADM
• The Enterprise Continuum Concept

• PRINCE2 vs PMBoK
• MSP
• Generic Framework for Information Management

• M_o_R (Management of Risk)
• ISPL
• eTOM

 Speakers

Questions about this ? Interested but you can't attend ? Send us an email !