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ITIL (the IT Infrastructure Library) describes a set of "best practices" to organise the ICT services in a company in an optimal and professional way. It aims to improve the quality of the (ICT) services and the relationships with (internal) customers. ITIL has been around for a while, but has gained widespread popularity in recent years.
Most IT specialists in Belgium know about ITIL, and the acronym is being used in a lot of company meetings. However, thorough knowledge of ITIL is rare, and its terminology is often misunderstood.
This seminar will present you with the context in which ITIL must be considered. It will give you an overview of ITIL and the ITIL management processes. Furthermore, you'll get guidance in how to tackle an ITIL implementation project and which tools can be used thereby. Finally the relationship between ITIL and other frameworks and methodologies (such as CobiT, IPW and MOF) will be discussed.
A real-life case will illustrate the ITIL implementation and show the achieved results.
What questions will be answered during this seminar ?
Who should attend this seminar ?