ITIL: An Introduction, Positioning and Evaluation
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    ITIL: An Introduction, Positioning and Evaluation

    What is ITIL, why is this important, and how do you introduce ITIL ?

      11 October 2006 (14-21)
      Business Faculty Brussel (Neder-over-Heembeek)
      Price: 540 EUR (excl. 21% VAT)

      Presented in English by

    This event is history, please check out the List of Upcoming Seminars


    Full Programme:
    13h30-14h00
    Registration and Coffee/Tea
    14h00-14h30
    ITIL Overview
    • ITIL: what is it and how is it structured ?
    • Overview of the main ITIL application domains
      • IT service support
      • IT service delivery
      • ICT infrastructure management
    • Why ITIL ?
    14h30-15h30
    ITIL Context & Positioning
    • ITIL & Quality Management
    • ITIL & IT Governance
      • ITIL as an IT Governance framework
      • CobiT
      • CMM and other (IT) maturity models
      • Balanced Scorecard for IT
    15h30-16h00
    Coffee/Tea
    16h00-17h00
    Overview of ITIL Processes
    • Incident Management
    • Problem Management
    • Change Management
    • Configuration Management
    • Release Management
    • Service Level Management
    • Financial Management of IT Services
    • Capacity Management
    • IT Service Continuity Management
    • Availability Management
    17h00-18h00
    Case Study: ITIL @ Fluxys
    (Wim Troost, Fluxys)
    • The ITIL Business Case: why did Fluxys implement ITIL ?
    • How: project steps, implementation aspects, tools support, ...
    • Lessons learned while implementing ITIL.
    18h00-19h10
    Dinner
    19h10-20h30
    ITIL implementation
    • ITIL business case
    • ITIL implementation as a Change process
    • Tools for ITIL
    • BS15000 and certification
    • ITIL & Six Sigma
    • ITIL-based Frameworks
      • IPW and the IPW Stadia Model
      • HP ITSM Reference Model
      • Microsoft Operations Framework (MOF)
    20h30
    Conclusions and Wrap-up
    21h00
    End of this seminar

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