Mastering Business Analysis

Mastering Business Analysis


The pragmatic and integrated approach to business needs and solutions

14-15 March 2013 (10-18h)
Location: Golden Tulip Brussels Airport (Diegem)
Presented in English by
Price: 1450 EUR (excl. 21% VAT)
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Full Programme:
9.30h - 10.00h
Registration, coffee/tea and croissants
9.30h
Registration (only first day)
10.00h
Start of each workshop day

This programme is spread over 2 days, from 10h00 (but the workshop leader will already be present from 9h30 to answer your questions) till 18h00, with a buffet lunch around 13h00:

Business Analysis - what are we trying to do?

Business analysis is about improving your business. To do this, the business analyst studies the problem space, models it and establishes the difference between the business as it is, and as it should be (from as-is to to-be).

The business analyst employs systems thinking and abstraction to see past the technological bias of the current way of doing things, to see the essence of the business - what should be happening - and to deliver, in alignment with management's goals, a model of the desired future state of the business.

Modelling the Business techniques for studying and understanding the business processes and data

The business analyst uses a variety of modelling tools to arrive at a complete and agreed understanding of what the business is currently doing. The current state is by no means the desired future state, but nevertheless provides a baseline for future improvements. It is also vital that all the opportunities for improvement are recognised at this stage.

We teach a variety of models (business analysts should always be able to select whichever is most appropriate) to graphically represent the business processes. UML and BPMN models are prominent, but we also teach alternative ways of modelling, each having its own advantages. Data flow models and scenarios are a very "business-friendly" way to show a process.

Data models show the information used by the business. By discovering the stored information, the business analyst uncovers more of the business policy.

Business Events organising the analysis

Business events are things that happen outside of the business, but are significant - the business must respond to each event. By discovering the business events, the business analyst sees the actual triggers that make the business function.

The response to an event is modelled as an end-to-end process, giving the analyst the advantage of seeing the big picture, as well as finding more and better opportunities for process improvement.

Systems Thinking not getting carried away with solutions, but seeing the essence of the business

The essence of the business - the real business - is quite different from the current solution, and indeed different from any proposed solution. The essence is not a solution at all, but the underlying problem seen without the burden of technology.

By discovering the essence, the business analyst ensures that any system built is the right one, and lasts longer than any current technological fad. Systems thinking means looking at the business as a whole, not just one small part of it, or one business user and his software system. The systemic-thinking analyst is concerned with finding a solution that suits the whole of the enterprise, and does not cause unexpected detrimental effects of any changes.

Innovation making real and worthwhile changes to the business by using fresh thinking

The most valuable companies today are also the most innovative. Businesses cannot stand still and carry on "business as usual" - this usually means "going out of business". If you want your business to be competitive, effective and attractive to your customers, then innovation must become part of all business change and system development projects.

For the business analyst, innovation means finding better processes, systems, products and services to make the business operate more productively. Innovative solutions cost no more - they usually costs less - and make better, more effective use of existing processes and technology. Innovation means looking at the problem in a different way to find the solutions that evade conventional requirements techniques. Becoming more innovative boils mainly down to changing the way you look at problems to find different ways of doing business.

The Human Element interviewing, resolving conflicts, facilitating workshops, communication skills

The business analyst is above all a communicator, charged with understanding a piece of the business using information collected from the people in that business. Clearly, the needed skill is an ability to interview people, listen to them, and then ensure that both parties arrive at the same understanding of the problem.

Additionally, the business analyst frequently has to facilitate workshops, and to use communication skills to persuade stakeholders of the real problem, and to bring the sometimes disparate viewpoints to a consensus.

Delivering now that you understand the business, here's how to bring about the changes to improve it

The right result can only come if the project is solving the right problem, and the goals, benefits and opportunities are universally agreed. This section looks at the conduct of projects, and how tools such as Business Model Generation, SWOT, ALUo and prioritisation can be used to full effect. The business analyst must work with the stakeholders towards the smooth acceptance of the delivered systems and so ensure the result in the most beneficial changes to the enterprise.

18.00h
End of each workshop day
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