The New Normal: Get Used to IT

The New Normal: Get Used to IT

Peter Hinssen about the impact of the digital revolution on information management, customer interaction, governance, and IT

4 May 2011 (14-21h)
Location: Golden Tulip Brussels Airport (Diegem)
Presented in English by
Price: 640 EUR (excl. 21% VAT)

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The New Normal - Explore the Limits of the Digital World

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13.30h - 14.00h
Registration, coffee/tea and croissants
Introducing the New Normal and its Limits
  • We are at the halfway mark in the digital revolution
  • A brief history of digital
  • Digital immigrants versus digital natives
  • The New Normal in the workplace
  • The four I's: information, intelligence, integration and innovation
  • Can you adapt to the New Normal ?
  • What are the limits of digitization ?
  • What are your limits ?
Rules of the New Normal
  • Rule #1: Zero tolerance for digital failure
  • Rule #2: Good enough beats perfect
  • Rule #3: The era of total accountability
  • Rule #4: Abandon absolute control
  • What do these new rules mean for your business ?
Coffee/Tea and Refreshments + Networking Opportunity
Customer strategies for the New Normal
  • Contact is King, and the user is the dictator
  • The experience economy
  • The new patterns
  • What will be the impact on your customer strategies ?
Information strategies for the New Normal
  • The value of information
  • From puzzles to mysteries
  • Quantum thinking in information
  • Drivers of information strategy
  • Its not information overload, its filter failure
  • How does the New Normal influence your information strategies ?
Organisations and their Governance in the New Normal
  • Total accountability zooms in
  • Intrapreneurship
  • The boundaries of the New Normal
  • Entrepreneurs in the New Normal
  • The Company and You
  • Conclusion: how will this impact your organisation ?
17h45 - 19h00
Walking Dinner Buffet, with plenty of Networking Opportunities
Innovation in the New Normal
  • The seeds of innovation
  • From R&D to C&D, Connect & Develop
  • Open Innovation
  • What does this mean for your company ?
Technology Strategy for the New Normal
  • From Build, to Buy, to Compose
  • Commoditization and the cloud
  • From Cloud 1.0 to Cloud 2.0 and beyond
  • Multi-tenancy and rethinking IT
  • Conclusion: Towards a new Technology Innovation Organization
Summary and Conclusions
  • The big picture
  • Recap
  • Were halfway there
  • So what happens next?
End of this Seminar
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