Enterprise Search Solutions

Enterprise Search Solutions

Tools and methods to find the information you need.

24 March 2005 (14-21)
Location: Sofitel Diegem (Diegem near Brussels (Belgium))
Presented in English by
Price: 480 EUR (excl. 21% VAT)

This event is history, please check out the List of Upcoming Seminars, or send us an email

Check out our related in-house workshops:

Why this seminar ?

Imagine your worst nightmare: you're about to launch your web site, portal or intranet and you're demonstrating its features to your management. Pride and joy until the man or woman in charge takes the keyboard and types some keywords in the search box, expecting to retrieve the information on his or her pet subject.

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Also have a look at:
Enterprise Portals,
February 17
Enterprise Content Management,
March 3

Imagine the disappointment when the long list of results does not even resemble the expected documents or texts. Even bigger becomes the frustration when the navigation doesn't offer a clue at all how to browse to the very same desired information.

Unrealistic? Not at all - unfortunately. Poor search functionality turns out to be the number one weakness in many portal projects. IDC estimated that the typical knowledge worker spends up to 30 percent of their time looking for content on a corporation's networks, then an additional 25 percent of their time creating content that can't be found.

What's more: poor search functionality easily strikes the eye, a remedy against it is quite another story. The average user (in particular out on the public web) isn't willing to learn the terminology that is used within your organisation, being different from the every-day language he or she uses. The user cannot be bothered either by the fact that your company information is stored in a heterogeneous backend, and doesn't see the difference between information in applications or static content (which may be obvious for techies). And the average user expects search results in his or her own language ...

Good search functionality seldom is the result of simply applying some (indexing) technology. Search and retrieval has to be kept in mind while writing content, and while integrating the applications within your portal/intranet. And it has more to do with methodology than with technology (But that is true for every IT discipline ?). Enough reason for us to present you a seminar with experts on search and information architecture and 2 compelling case studies.

Questions answered during this seminar

  • How to teach the search system to use synonyms, common typos, related search terms?
  • How to generate a navigational structure using the contents of existing documents?
  • How to produce meaningful short summaries to help the user's click-through decision
  • How to convince my content creators to attribute sufficient and correct metadata?
  • How to offer search functionality both through structured (databases) and unstructured data (documents)?
  • How to target search functionality to specific audiences?

Check out our Search and Retrieval resource center!

Who should attend this seminar ?

  • Information and communication managers
  • Document, content and knowledge management managers

Questions about this ? Interested but you can't attend ? Send us an email !