Systems Thinking for Business Analysts
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    Systems Thinking for Business Analysts

    Understanding 'Messy' Problems

      26 June 2019 (14-21h)
      Parker Hotel (Diegem)
      Price: 720 EUR (excl. 21% VAT)

      Presented in English by Adrian Reed


    Full Programme:
      Register for both workshops with Adrian Reed:

    Register now for this workshop and for the practical workshop on pre-project problem analysis.

    13.30h - 14.00h
    Registration, coffee/tea and croissants
    14.00h
    Introduction

    In this first section, we dive deeper into the nature of an interconnected world, definition of a 'system' and an introduction to systems thinking and practice, and its relevance to business analysis.

    Assess Context

    Here, we give an introduction to techniques and concepts that are useful when initially considering a problematic situation, including:

    • A tool for assessing the complexity of a situation in order to assess what types of approaches will be relevant
    • The traps of linear thinking
    Assess Perspectives, Purpose and Boundaries

    Here, we introduce and practice a range of systems techniques and concepts, including techniques for:

    • Assessing different perspectives
    • Understanding how different stakeholders evaluate 'success'
    • Understanding how different 'boundary judgements' can affect how stakeholders see a situation
    • Conducting external environment analysis
    There is a afternoon coffee/tea break around 16h00, and a dinner break around 18h00
    Analyse Problem Situation

    This section presents an overview of a range of systems techniques and concepts including:

    • Rich pictures
    • Multiple cause diagrams
    • Feedback and Causal loops
    Propose Action

    This section focusses on taking the insight gained through the other systems techniques and diagrams to determine where change may be feasible and desirable, and the types of actions that can follow.

    20.45h
    End of this workshop, let's go home and apply what we have learned !

    And find out who presents this training ...


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