IP Telephony (Voice over IP)

IP Telephony (Voice over IP)


A Vendor-Independent Technology and Market Overview

10 November 2005 (14-21)
Location: Sofitel Diegem (Diegem near Brussels (Belgium))
Presented in English
Price: 480 EUR (excl. 21% VAT)

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 Learning Objectives

Why this seminar?

While the VoIP (Voice over IP) hype for the consumer market is in full swing (e.g. look at all the hype about the acquisition of Skype by eBay), we're post-hype in the corporate market. Many companies and public institutions are announcing or implementing large-scale migrations, and for new greenfield situations, Voice over IP is a no-brainer. The advantages of scalability, usage of one single network for Voice and Data and easier maintenance outweigh any remaining doubt about sound quality, service level and robustness.

However, also for companies with an existing telephony infrastructure, IP telephony is an option. Growth in work force, relocation, setting up new branches, all of this can be the trigger to implement a mixed VoIP-PABX solution.
And last but not least: the convergence of Voice and Data enables new functionality: flexible solutions for mobile workers, "intelligent" phones (as a device or software-based) that are capable of handling metadata and application logic, and the integration of phone calls as just another data-input stream for CRM or ERP-like applications.

But decisions about corporate telephony aren't taken overnight: users do not accept the slightest glitch when it's about telephony (compare this with software applications, where failures seem to be taken for granted!). Vendor choice will determine your strategy for the coming years, and, as always with young technologies, there's the risk of expensive proprietary systems lacking long-term prospects.

This is why we have set up a vendor-independent seminar that includes a thorough overview of the technology and its opportunities, and considerations on product and strategic choices. A real-life case-study will illustrate the issues at stake.

What questions will be answered during this seminar ?

  • What are the advantages of VoIP over traditional telephony ? What are the risks and drawbacks?
  • What is the history of the players in this market, what are their strengths and weaknesses and their future strategy?
  • Do I have to choose for a pure VoIP solution or a hybrid VoIP/PABX?
  • What additional functionality do I get with VoIP? What is the extra cost and the effort required to implement it?
  • How do I calculate the ROI of a migration? How to quantify the extra functionality offered by VoIP?
  • What about external telephony: what are the consequences after switching to VoIP internally?

Who should attend this seminar ?

  • IT managers who want to be prepared for strategic choices in Voice and Data integration.
  • Telecom managers searching for a vendor-independent overview of internal VoIP solutions
  • Application developers searching for an overview of VoIP technology and possible applications built on IP telephony

Please do not hesitate to send further questions to seminars@itworks.be.

 Full Programme

13.30h-14.00h
Registration with Coffee/Tea and Croissants
14.00h-14.30h
Introduction/keynote
(Erwin Welleman, Arte Lumini)
  • Telephony: how did we get to where we are now?
  • What is IP telephony, what is VoIP? Is there any difference between these two phrases?
  • IP telephony versus traditional telephony
  • The case for IP telephony
14.30h-15.30h
Technology
(William Vaes, Network Consulting)
  • Data-Voice convergence and mobility as drivers behind VoIP
  • IP telephony: concepts explained
  • IP telephony protocols
  • Voice quality and voice compression
  • Components of a corporate IP telephony solution
    • Call server
    • Media gateways
  • Desktop devices
    • IP phones compared to traditional phones
  • Softphones

In this overview the solutions and terminology of the main suppliers (Alcatel, Avaya, Cisco, Nortel, Siemens) will be examined.

15.30h-16.00h
Coffee/Tea
16.00h-16.40h
IP telephony: security and implementation
(William Vaes, Network Consulting)
  • The network
    • Power-over-Ethernet (PoE)
    • Quality of Service (QoS)
    • Bandwidth
  • IP telephony in different setups:
    • a single site
    • multiple sites
    • branch offices
  • Reliability
  • Security
16.40h-17.15h
IP telephony applications
(William Vaes, Network Consulting)
  • Classic functionality within IP telephony
  • Voice-data applications
    • computer-telephony integration (CTI)
  • The IP phone as a data terminal
    • Voice-data conversion
    • Voice-internet applications
    • Application development
17.15h-18.00h
(Kalman Tiboldi, ICT Manager)
  • Business case:
    • The "Real-Time Enterprise" and employee mobility
    • Why network convergence?
    • Advantages of IP Telephony
  • IP Telephony architecture at TVH:
    • LAN/WAN infrastructure
    • Call Processing using Cisco Call Manager
    • Clients : 300 fixed Cisco 7940, 250 wireless Cisco 7920 IP phones and 150 Cisco IP SoftPhones
    • Applications : Contact Center, IP IVR
  • CRM integration:
    • Linking inbound phone calls to CRM functionality
    • Making phone calls from within the CRM application
  • Integration with the MobiNetCall Alarm System
  • TVH phone applications:
    • XML services : favourites, contact lists
    • Making phone calls from within the Intranet
  • Integration with company branches in France, UK and Australia
18.00h-19.15h
Dinner
19.15h-20.00h
VoIP checklist
(Erwin Welleman, Arte Lumini)
  • What to do before starting a VoIP project?
  • How do I know that my enterprise is VoIP-ready?
  • Issues to take care of after implementing VoIP
20.00h-20.30h
ROI and Migration Scenarios
(William Vaes, Network Consulting)
  • ROI: "Hard savings"
    • Cabling
    • Power
    • Network infrastructure
    • Telecom costs
    • Operational costs
    • Maintenance
    • Virtual office
  • ROI: "Soft savings":
    • Productivity at individual and organizational level
  • Migration scenarios
    • Guidelines and Best Practices
20.30h-21.00h
Upcoming Trends
(William Vaes, Network Consulting)
  • Market trends
    • Messaging
    • Communication centers
    • Voice over WLAN
  • The market in the near future
  • Summary and conclusions
21.00h
End of this seminar

 Speakers


Erwin Welleman (Arte Lumini)

Erwin Welleman is Managing Director of Arte Lumini (ICT Management Consultancy). He is also Board Member for the "Vlaamse Ingenieurskamer", a Flemish engineering professional association.

Willam Vaes (Network Consulting)

William VaesWilliam Vaes is an independent consultant and networking specialist . In 1991 he started Network Consulting.

William has coached networking and telephony projects for a number of large companies and institutions, such as Fortis, Dexia, Antwerp Harbour, the Council of Europe, Ministery of the Flemish Community.   As for IP telephony, he's one of the best known consultants in Belgium.

Kalman Tiboldi (TVH)

Kalman Tiboldi is ICT Manager at TVH and has years of experience in automating and optimising business processes, using integration technologies based on SOA, JMS and XML. He is civil engineer and has a degree in Math/Computer Sciences as well. The TVH Group is world market leader and the biggest independent player in the fork-lift truck industry.

Kalman Tiboldi was elected "ICT Manager of the year" by the ICT industry magazine "Data News" in 2004.

 

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