Requirements Management in Practice

Requirements Management in Practice

One-day seminar on how to extract requirements, test them for correctness, and record them, illustrated by various real-life case studies

4 September 2008 (14-21)
Location: Pullman Diegem (Diegem)
Presented in English by
Price: 590 EUR (excl. 21% VAT)

This event is history, please check out the List of Upcoming Seminars, or send us an email

Check out our related in-house workshops:

 Learning Objectives

Why do we organize this seminar ?

Requirements are the most crucial part of systems development, and yet the most misunderstood part of it. Requirements must be correct if the rest of the development effort is to succeed. This seminar presents a complete process for eliciting the real requirements, testing them for correctness, and recording them clearly, comprehensibly and unambiguously.

Software development today is more complex and demanding than ever; and there are fewer resources to meet those demands. Getting the software right - the first time - is the most effective way to succeed under these circumstances. Today's requirements process is incremental with quick cycle times. It uses prototypes and scenarios, and it ensures that your developers know precisely what you - and your customer - mean when you write a fit criterion: a concise test case for the requirement.

This seminar shows you how to precisely define the scope of the business problem, to discover and involve the appropriate stakeholders, to use techniques such as apprenticing, personas and use case workshops to learn what the users really need, to write testable requirements, and to phase the requirements to allow incremental delivery of the product.

Why should you attend this seminar ?

During this seminar, you will learn how to:

  • Determine your client's needs - exactly
  • Write requirements that are complete, traceable, and testable
  • Precisely define the scope of the project
  • Discover the stakeholders and keep them involved
  • Use up-to-date techniques such as storyboarding and e-collaboration
  • Get the requirements quickly, and incrementally

Who should attend this seminar ?

This seminar is particularly useful for anyone who is involved in delivering the right systems - the ones that get used.

This includes, but is not restricted to business analysts, systems analysts, project leaders or managers, requirements engineers, consultants or similar. It will also be useful for users or software customers who want to ensure the requirements process delivers what they need.

 Full Programme

13.30h - 14.00h
Registration, coffee/tea and croissants
Keynote Presentation: Mastering the Requirements Process
(Suzanne Robertson, Atlantic Systems Guild)

Because of the increasing organizational and technological complexity, we need clearer, more understandable, and less ambiguous requirements. But how do we find these requirements and how do we communicate and manage them ? This presentation addresses these questions by looking at:

  • What are requirements?
  • The requirements knowledge model
  • The requirements process
  • Stakeholders, Goals and Scope
  • Trawling techniques
  • Product Use-cases
  • Prototyping
  • Quality Gateway
Coffee/Tea and Refreshments
Interviewing Techniques for Requirements Gathering
(Suzanne Robertson, Atlantic Systems Guild)

Best practices in

  • organising,
  • structuring and
  • performing

an interview about requirements.

User, Task and Environment Analysis
(Johan Verhaegen, Human Interface Group)

The user-centered design (UCD) methodology for software development incorporates very interesting techniques to enhance the quality of requirements gathering and requirements management. But what is this UCD methodology and how can it deliver added value to the requirements management process ?

  • What is the user-centered design methodology ?
  • How can UCD help you during the requirements management process ?
  • User, Task and Environment Analysis: Hands-on techniques to get to know your users, the tasks they perform and the environment in which they work and live.
  • Some case studies to illustrate this methodology
Case study: The Requirements Process at De Lijn
(Lea Ceulemans, Coordinator Strategy & Planning, De Lijn)

This customer testimonial will explain how requirements management is performed in a practical case study:

  • The specific challenges of De Lijn, the Flemish public transport company
  • Techniques used for finding and collecting requirements
  • Lessons learned: what works and what doesn't ?
Dinner Break
Case Study: Requirements Management @ SD Worx
(Peter Doomen, SD Worx)

This customer testimonial will explain how requirements management is performed at SD Worx:

  • The specific challenges of SD Worx
  • Techniques used for finding and collecting requirements
  • Lessons learned: what works and what doesn't ?
  • Introducing and using the Volere requirements method
  • Benefits for SD Worx from doing requirements management in a structured way
Case Study: Leuven University Hospital
(Mark Vanautgaerden, Head of patient-related software development, UZ Leuven)

This customer testimonial will explain how requirements management is performed at UZ Leuven, the Leuven University Hospital:

  • UZ Leuven's mix of techniques to gather requirements and to document and steer projects
  • how to reconcile changing and hard-to-get requirements in an agile development environment
Final Q & A, Conclusions and Summary
End of this seminar


Suzanne Robertson (The Atlantic Systems Guild)
The Atlantic Systems Guild

Suzanne Robertson is a principal and founder of the Atlantic Systems Guild. Suzanne is co-author of "Mastering the Requirements Process" (Addison-Wesley Edition 3, 2012), a guide for practitioners on finding requirements and writing them so that all stakeholders can understand them. Her other requirements book, "Requirements-Led Project Management" (Addison-Wesley 2005) addresses how to use requirements as input to planning and management. Current work includes research and consulting on the management, sociological and innovative aspects of requirements. The product of this research is Volere, a requirements process, template and techniques for assessing requirements quality, and for specifying requirements.

Suzanne works with organisations to apply innovative techniques and fresh thinking in all of their systems development activities. She is author of many papers on systems engineering. Some of these papers are on her web site and She also speaks at numerous conferences and universities. She is a member of IEEE and BCS and on the board of the British Computer Society's Requirements Groups. She was the founding editor of the Requirements Column in IEEE Software. Other interests include a passion for the opera, cooking, skiing and finding out about curious things.

James and Suzanne Robertson are principals and co-founders of The Atlantic Systems Guild.

Johan Verhaegen (Human Interface Group)

 Johan VerhaegenJohan Verhaegen is Managing Partner at Human Interface Group and has more than 10 years of experience as Usability Expert.

Johan is a usability design expert in a wide variety of state-of-the-art business applications in diverse industries (graphics, medicine, financials, logistics, social security,) and cutting-edge consumer ICT products. He also has been teaching on various aspects of usability and ICT: user and task analysis, navigation design, user interface design, web design, expert evaluation, and so on...

With this practical background, Johan Verhaegen has an excellent understanding of the software development process and helps customers to optimise their usability efforts.

Peter Doomen (SD WORX)

PETERDOOMENPeter Doomen has been a business architect and methodologist for the past 7 years at SD WORX, a service provider for everything that has to do with employment.

Peter is responsible for building the bridge between ICT and the business users, and is also responsible for the corporate project method of SD Worx. One of his challenges was to define a style guide for SD Worx's own applications. Peter is a convinced user and evangelist of the Volere methodology for requirements management.

Questions about this ? Interested but you can't attend ? Send us an email !