SEMINAR: Measuring and Optimising the Customer Experience

SEMINAR: Measuring and Optimising the Customer Experience

The key to digital transformation is customer-centricity, and the best way to put the customer first is to make sure their top tasks are as easy to complete as possible

  • 23 February 2017 (14-21h)

  • Parker Hotel (Diegem)
  • Price: 720 EUR (excl. 21% VAT)
  • Presented in English by Gerry McGovern

    This event is history, please check out the list of upcoming seminars

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    Gerry McGovern (Customer Carewords)

    Gerry McGovern helps large organizations become more customer centric on the Web. His Top Tasks methods have been used by organizations such as Cisco, Microsoft, IBM, Google, the European Union, Canadian Government, and hundreds of others.

    He is the founder and CEO of Customer Carewords, a company that has developed a set of tools and methods to help large organizations identify and optimize their customers' top online tasks.

    He has written six books on how the Web has facilitated the rise of customer power. His fifth book, The Stranger's Long Neck, was published in 2010. His sixth book Transform: A Rebel's Guide for Digital Transformation was published in July 2016.

    The Irish Times described Gerry as one of five visionaries who have had a major impact on the development of the Web. He has appeared on BBC, CNN and CNBC television, partaken in various radio shows, and featured in numerous print media publications. Gerry has spoken about top task management in more than 35 countries.

    He began his Web career in 1994. In 1996, Nua, a company he founded, received the Best Overall World Wide Web Business Achievement award from the European Union.

    Customer Carewords

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