Business Process Management

Business Process Management

Model, Simulate, Measure and Improve your Business and IT Processes with BPM

19 April 2005 (14-21)
Location: Sofitel Diegem (Diegem near Brussels (Belgium))
Presented in English
Price: 480 EUR (excl. 21% VAT)

This event is history, please check out the List of Upcoming Seminars, or send us an email

Check out our related in-house workshops:

 Learning Objectives

Why this seminar ?

Today, many companies want to improve the efficiency, effectiveness and the quality of their processes. But how do you do this ? Is there a methodology to realize this ?

  Related seminar

This seminar is about the concepts, methodology, business case and organisational aspects of BPM.
You might be interested in this seminar on BPM implementation:

BPM Systemen in de praktijk, May 26 (in Dutch)

Business Process Management (BPM) gives a clear answer to this question. Business process management provides an integrated look at the organisation, processes, ICT-support and people. Hence, many tool and IT vendors position themselves as a BPM solution. This seminar will give you insight in what BPM is, what it stands for, which technological components are part of a BPM framework and - last but not least - what is required to introduce BPM successfully in your organisation.

BPM is also the method and technique to measure the added value of an IT investment, both measured in Return on Investment (Euro's) as in Return on Relationship (service level), and to measure and monitor this in the future.

Which questions will be answered during this seminar ?

This seminars answers these and other questions:

  • What is BPM and what can you do with it ?
  • What is the role of process modelling and simulation in BPM ?
  • How can BPM be used to measure the added value of IT projects ?
  • What are the most important tools for modelling, simulation, monitoring and improvement of processes ?
  • What are companies doing today with BPM ? How do they do this, and what are their experiences ?
  • How do you implement a BPM framework successfully ?

(of course you can send your own questions to !)

Who should attend this seminar ?

This seminar will be very useful for everyone who is involved or responsible for process management in your organisation, and wants to know what BPM is and what you can do with it:

  • IT Managers and Business Process Managers who want to understand the competitive advantages of modelling, simulating and measuring processes, with the ultimate goal to transform and improve their business and IT processes.
  • Project managers of ERP, CRM, supply-chain, content management and e-business solutions, that are tightly linked to processes
  • Change managers and programme/portfolio managers who are responsible for changes in multiple processes and projects
  • Process- and business analysts who want to optimise a certain process, and are looking for tools and practical experiences.
  • All Managers who are involved in the reorganisation of processes or other change management projects.

 Full Programme

Registration and Welcome of the Participants with Coffee/Tea and Croissants
Introduction to Business Process Management
  •   Related seminar

    This seminar is about the concepts, methodology, business case and organisational aspects of BPM.
    You might be interested in this seminar on BPM implementation:

    BPM Systemen in de praktijk, May 26 (in Dutch)

    What is Business Process Management ?
  • What are the main goals of BPM ?
  • What is the relationship between Business Process Reengineering (BPR) and BPM ?
  • What is the relationship between BPM and quality systems in ICT ?
  • Who is involved in a BPM project ?
  • What is the underlying methodology for BPM ?
  • What is the role of process modelling in BPM ?
  • Which key performance indicators are important ?
  • How effective is BPM as a method and technique to measure the added value of IT projects ?
Technological Components of a BPM Framework
  • Product requirements and market expectations
  • Process modelling tools
    • What are the functional and technical requirements of advanced process modelling tools ?
  • Process simulation tools
    • What is process simulation ?
    • Why process simulation ?
    • Example of a process simulation
  • Implementation tools
    • Enterprise portals
    • Workflow
    • Enterprise application integration
    • Web services
  • Monitoring tools

Coffee/Tea and Refreshments

Process Performance Measurement

  • The importance of process performance measurement
  • What are the requirements for good performance measurement ?
  • Overview of performance measurement systems based on reference models
    • SCOR, COBIT, ITIL, ...
  • Overview of performance measurement systems based on frameworks
    • Activity Based Costing (ABC)
    • Balanced Scorecards (BSC)

Proof of Concept of a Process Modelling Environment

Proof of concept demo of an integrated process modelling and simulation environment that quantifies the return on investment (ROI) and return on relationship (ROR) of a BPM project.

Case study: Rabobank

This case study explains how BPM can close the gap between ICT and business: the development of a new backoffice system based on BPM.

Case Study: Huntsman (UK)

This case study describes the optimisation of supply chain processes based on SCOR

How do you Implement a Business Process Management Framework Succesfully ?
  • Setting up a BPM office
  • Identifying BPM projects
  • Prioritising BPM projects
  • Change management, a critical success factor
Wrap-up, Conclusions and Summary
End of this seminar


Hendrik Vanmaele (MÖBIUS)

Hendrik Vanmaele (Mobius)Prof. Hendrik Vanmaele is CEO of MÖBIUS, a consulting organization of 90 consultants, specialized in Business Process Management and Supply chain management.  He is a professor at the University of Ghent and the Vlerick Leuven Gent Management School. Hendrik graduated as a civil engineer and obtained a Master of Science Degree in Industrial Management. He also graduated at the Cornell University (USA) and obtained a PhD. in Industrial Management.

Prof. Vanmaele guides companies as well as governmental institutions in the analysis, modeling and redesign of complex business processes. He is specialized in the use of simulation and optimization techniques in the support of the business process redesigns. He is an author of a large number of articles in the domains of Supply Chain Management and Business Process Management.

Jan Bellaert (MÖBIUS)

Jan Bellaert has a degree in applied economics and obtained an MBA at the Vlerick Leuven Gent Management School. He started his career at Deloitte (Arthur Andersen) and then he joined Soft Cell, a Belgian IT-organization, where he was in charge of the consulting organization. With the start of the internet, Jan has joined the Reference to be the partner in charge of the Trade, Industry and Public Sector.

Today, Jan is a partner at MÖBIUS and leads the Business Process Management team. He is also program manager for the large Business Process Reengineering projects such as the Copernicus reforms of the Federal department of Justice and Health, as well as for large private companies. Jan is also a guestspeaker at the Vlerick Leuven management school and author of several articles in the domains of Business Process Management.

Peter Willen (MÖBIUS)

Questions about this ? Interested but you can't attend ? Send us an email !