The Future of IT in the Age of Digital Transformation

The Future of IT in the Age of Digital Transformation

What makes digital transformation successful, and what is the role of IT, the IT department and the CIO in this ?

17 March 2016 (14-21h)
Location: Golden Tulip Brussels Airport (Diegem)
Presented in English by Peter Hinssen, Ron Tolido, Dado Van Peteghem, Melvin Brand Flu, Mike Clark and Ian Cox
Price: 720 EUR (excl. 21% VAT)
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 Learning Objectives

What is the purpose of this unique, exclusive event ?

Today, everybody talks about disruption and digital transformation. Digital is no longer the future. It is here, it is here to stay, and it is disrupting every industry.

However, many companies are still struggling with digital, and what comes with digital: being customer-centric, agile, lean, mobile-first, fluid and social. Still, our organisations will have to face these changes to survive.

During this event, we bring together several thought leaders about digital transformation, and look at how to do this in practice. In particular, we look at digital success factors, digital leadership, and the role of the CIO and the IT department. The IT department as we know it today may no longer exist in 10 years, but many analysts agree that there will always be a need for a "Center of Excellence" formerly known as the IT department that examines the possibilities of advanced technology concepts and embeds these in the organisation.

Let me introduce these thought-provoking speakers:

  • As Peter Hinssen will explain, we live in a VUCA-world (Volatility, Uncertainty, Complexity and Ambiguity) where everything is connected and where change is happening faster all the time, thanks to technology. Peter has written "The Network Always Wins" about this, and the more recent book "The Spirit of the Valley" about the difference in culture and appetite for innovation between Silicon Valley and Belgium.
  • Melvin Brand Flu is a co-author of the book "Service Design for Business". During this presentation with Mike Clark, they bring together the worlds of service design and business architecture to architect the target customer experience.
  • Ron Tolido is a visionary speaker who was closely involved in the book "Leading Digital", co-created by Capgemini and MIT.
  • Dado van Peteghem is the co-author of the book "Digital Transformation", which presents a model and an approach to digital disruption.
  • Ian Cox is the author of "Disrupt IT", a best-selling book that offers a new model for IT in the digital age. This model is both visionary and radical, and will transform the role of the CIO en the IT function forever.

If you are a business or an IT decision maker who wants to make a leap forward in digital transformation, don't miss this special event on the 17th of March 2016. This is not just another seminar about disruption examples Uber, Airbnb or Tesla, but a pragmatic howto seminar on the steps and decisions to take on your journey to successful digital transformation.

The first 50 Participants that register and pay for their registration, can choose 2 out of these 5 books co-written by our speakers:

Paid participations will get an email asking them to choose between these excellent books via an online form:

 Full Programme

13.30h - 14.00h
Registration and welcome of the participants with coffee/tea and croissants + Networking opportunity
14.00h - 15.00h
The Network Always Wins
Peter Hinssen (Nexxworks)
  • Not just digital but networks are causing society and markets to flip
  • Surviving the age of uncertainty
  • Consumers are transforming markets into fluid but ruthless networks of intelligence
  • How to inject the disruptive force of a startup into the DNA of your company
  • Bringing the Spirit of the Valley to Belgium
15.00h - 15.50h
Digital Transformation Howto
Dado Van Peteghem (Duval Union Consulting)

This presentation shows how to leave all the hype about disruption behind and focus on what organisations really have to do to deal with transformation. It talks about creating a transformation strategy and a "Digital Agenda", reshaping your organisation to get new digital leadership and to innovate in the right places, and with the right tools like the "Problem Transformation Canvas". Also, we will look at the critical success factors of digital transformation, and whether having a Chief Digital Officer or a Digital Transformation Officer is one of them.

15.50h - 16.30h
Coffee/Tea, Refreshments and Networking
16.30h - 17.20h
Architecting the Target Customer Experience
Melvin Brand Flu and Mike Clark (Livework Studio)

Digital customers are pioneering far ahead of most businesses. Today's connected customer no longer wants a product, they demand an experience, which fits their needs. This presentation will present opportunities for businesses to develop and evolve their digital abilities to help shape a target customer experience. Using a customer architecture strategy will enable IT and business stakeholders to identify the core elements of their digital strategy, helping the organization focus on the capabilities that create value for the business and its customers.

17.20h - 17.40h
Virtual Reality: Opportunities and Possibilities
17.40h - 19.00h
Walking Dinner Buffet & Giant Networking Opportunity & VR Demo
19.00h - 19.50h
The Right Type of IT
Ian Cox (Axin Ltd)

There has never been a better time to work in IT; never has technology been so fundamental, so strategic and so important as it is in the digital age. Technology is being used to create new types of products and services, enhance existing products and services and create deeper, more rewarding customer experiences. And it is also being used to enable entirely new business models that are transforming industries.

Technology has moved from supporting the back office to driving revenue streams at the front of the organisation. This shift creates opportunities for the CIO and the IT function to play a new and more valuable role working alongside the rest of the business as a proactive partner instead of operating as a reactive support function. But to exploit this opportunity it needs to be the right type of IT; to operate at the front of the organisation requires new skills, new ways of working and new capabilities.

During this session Ian will discuss the new role of IT and introduce a framework that describes the key characteristics of the IT capability that organisations need to support their digital journey. He will also explain how he uses the framework, which is based on his book, Disrupt IT, to help organisations assess whether they have the right type of IT for digital.

19.50h- 20.40h
Platform 3.0 - Unleashing Digital Platform Power
Ron Tolido (Capgemini)

Platforms are "eating the world": wherever supply and demand meet in seamless and engaging digital ways, new value and new business models are created. High time for the IT department to unleash platform power as well.

A compelling digital platform features APIs, open datasets, service catalogs, integration, frameworks, solutions guidance, tools and collaboration support. It enables business units and partners the like to quickly create their own market-focused solutions, while leveraging enterprise grade information and services. It provides the best of both worlds, being at different speeds, "letting it be" for the best digital results.

During this presentation, Ron also covers some considerations that IT departments will have to deal with on their road to the digital platform: shadow IT versus bimodal IT, devops vs Spotify teams, citizen developers vs catalog-API-recipes, data scientists vs insight-driven enterprises, ...

Conclusions and Summary
End of this Seminar

The first 50 Participants that register and pay for their registration, can choose 2 out of these 5 books co-written by our speakers:

Paid participations will get an email asking them to choose between these excellent books via an online form:


Peter Hinssen (Nexxworks)

Peter Hinssen is one of Europe's thought leaders on the impact of technology on our society. He has a focus on the consumer adoption of technology, on the impact of the networked digital society and on the alignment between Business and IT. Peter co-founded Across Group in 2005, is the Chairman of Across Technology, and founded Nexxworks in 2014.

Peter is currently involved as a coach to executives to develop perspectives on the future and how to drive innovation. He is also a board advisor on subjects related to innovation and IT. He develops executive education workshops and awareness sessions to bring business challenges with IT solutions, and to leverage the innovation potential of IT.

Peter lectures at various business schools in Europe such as London Business School (UK) and Antwerp Management School (Belgium). Peter is a passionate keynote speaker who is frequently welcomed at forums and conferences around the world. His first seminar appearance was for I.T. Works in 1995, and he co-presented over 100 events for I.T. Works since.

Ron Tolido (Capgemini)

Ron Tolido is Senior Vice President of Capgemini's group CTO network. He is also Advisory & Architecture lead at Capgemini's global Insights & Data Practice. He is also a Director at The Open Group, a blogger for Capgemini's multiple award-winning CTO blog, and a frequent international speaker. He is also Lead author of Capgemini's TechnoVision and the global Application Landscape Reports, as well as a Digital Transformation ambassador.

Ron currently takes interest in the new data landscape, cognitive systems, API management, digital strategy, enterprise architecture, DevOps, application rationalization, disruptive technology and - above all - radical simplification.

Ron absorbs technology and business trends, filters out what matters and guides Capgemini's clients in understanding how to apply technology to transform their business. He believes in finding natural balance between business and IT, in proper timing, in seeking the Zen within technology. He is an architect, an IT strategist, a publicist, an inspiring speaker and a certified disruptor.

Dado Van Peteghem (Duval Union Consulting)
Duval Union Consulting

Dado Van Peteghem is a Founding Partner at Duval Union Consulting and co-author of the book Digital Transformation, he's helping companies in building sustainable digital and social strategies. He's a frequent guest lecturer and keynote speaker and co-founder of different international startups.

Dado Van Peteghem started his career at InSites Consulting, a global market research and consulting firm, where he worked as a consultant for leading international brands in nearly all industries.

Mike Clark (Livework Studio)
Livework Studio

Mike Clark is a business architect with many years of experience in organisational transformation, I assist Livework in implementing the bigger business design projects that impact the entire organisation.

Over the past 16 years I have been innovating and delivering large organisational transformations across a variety of industries. I have thrived on complexity and always brought a level of simplicity to the most complicated of challenges.

I bring a creative and logical approach to organisational challenges, which enables me to take traditional and innovative approaches and combine them into new ways of thinking and working.

It is this thinking which led me to the fields of customer experience and service design. As a business architect I always wondered why the world seemed to stop at capability. What about the customer and the business? Do we even have the right capabilities in the first place? I started to immerse myself in this field, slowly starting to combine business architecture with design, to deliver consistent customer and business driven organisational change.

I feel the combination of Livework's expertise in service design and my background in business architecture is perfect to deliver and implement consistent Business Design solutions for any organisation. Projects that take the abilities the business requires, go deep into the organisation ensuring the right capabilities are defined and that lead to happier customers and a more responsive and robust organization.

Melvin Brand Flu (Livework Studio)
Livework Studio

Melvin Brand Flu is a partner at Livework, leading their business and strategy projects and also advises clients about strategy, business design, and customer engagement.

For the last 26 years he has worked for global brands, governments, and small businesses across the continents, delivering high impact projects and programmes in various sectors. His background is a mix of strategy, business, IT, marketing, and change management.

Over the years, he developed the ability to understand, imagine, and communicate across all the different objectives, structures, hierarchies and politics that make up an organisation. With my direct and inclusive style I have delivered complex projects and turned around failing programs.

Our business and service designers understand very complex business situations and help create solutions that are elegant in their simplicity and yet deliver tremendous value to clients and their customers. Together with our teams, I ensure there is a viable strategy and approach to deliver results to the business.

The Liveworkers have inspired and challenged me, to the degree that I joined the company as a partner in 2012 with the goal of creating breakthrough business innovations and results for our clients and our clients' customers. I also like cake.

Melvin is the co-author of the book "Service Design for Business: A Practical Guide to Optimizing the Customer Experience" (Wiley, 2016)".

Ian Cox (Axin Ltd)
Axin Ltd

Ian Cox is a recognised thought leader in strategy, digital transformation, and the role of the CIO and IT. He is also the author of the best selling book, Disrupt IT. He works with clients across many different industries on both a short-term and long-term basis providing strategic advice, thought leadership content, keynote speeches, executive briefings and workshops.

Ian has over 20 years of business experience covering IT, commercial, business development, operations and business change across a number of sectors including Utilities, Support Services, Media, Entertainment and Automotive. He also has experience of working with the public sector, acquisitions, due-diligence and technical and organisational integration.

Most recently Ian has worked as a CIO leading and transforming IT functions, services and platforms in complex environments with a particular focus on creating, aligning and driving business and IT strategies.

His broad business experience together with his IT experience provides him with a unique insight into how technology can be used to shape and drive strategy, provide differentiation and enable transformation.

He is an entertaining and thought provoking keynote speaker at industry and company events on a wide range of business and technology subjects. He is also a judge for CIO Magazine's CIO 100.

Patrick Van Renterghem (I.T. Works)
I.T. Works

Patrick Van Renterghem is the Manager of I.T. Works, one of the leading seminar and workshop organisers in Belgium. Since 1992, Patrick has organised over 1000 events with over 100 different speakers.

Questions about this ? Interested but you can't attend ? Send us an email !