The Most Important IT Management Frameworks

The Most Important IT Management Frameworks

Get more grip on your IT operations, IT projects and IT value

10 March 2010 (14-21h)
Location: Pullman Diegem (Diegem)
Presented in English by
Price: 640 EUR (excl. 21% VAT)

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 Learning Objectives

Why do we organize this seminar on the most important IT management frameworks ?

Delivering the best possible IT services using limited resources is the main challenge for most IT managers today. This complex task can only be accomplished by using sound management frameworks and global best practices. Knowing and understanding the available IT management frameworks is indispensable for creating your own IT management strategy.

But there are many IT management frameworks to choose from and many IT managers have difficulty seeing the forest through the trees: TQM, ITIL V2, ITIL V3, CobiT, Val IT, CMM, ASL, BiSL, ISO 20000, ISO 38500, IT Balanced Scorecard, PRINCE2, PMBoK, MSP, TOGAF, Zachman, Generic Framework for Information Management, ...

Using every available framework is not an option: there are too many overlaps, complementarities and even some contradictions. The question is: how to pick and choose the elements from various frameworks that apply to your specific situation ? Marc Christiaens' approach to all these frameworks is original. Marc draws the analogy between IT stakeholders and the job roles involved with the construction of a house:

  • The Architect will be most interested in the Enterprise Architecture, for which TOGAF and Zachman are the most important frameworks.
  • The Owner is most interested in the IT Governance, which leads to frameworks such as ISO 38500, CobiT, Val IT, Risk IT and the IT Balanced Scorecard.
  • The Tenant will be most interested in the Service (s)he gets and the Service Management perspective. ITIL, ASL, BiSL, CMMI-SVC, eSCM-SP, ISO 20000 and ISO 27000 are the leading frameworks for this stakeholder.
  • The Builder is most interested in good Project Management and will look at frameworks such as PRINCE2, PMBoK, and MSP.

This seminar is an introduction to the most important IT management frameworks. We take a look at their contents and usage, with tangible examples and side-by-side comparisons. At the end of the day all participants will share a deep understanding of how the various IT management frameworks can contribute to solving specific challenges.

What are the questions answered by this seminar ?

  • What is an IT Management Framework ?
  • What are the most important IT Management Frameworks ?
  • How do IT Management Frameworks help you to achieve your business goals ?
  • What are the similarities, overlaps and relationships between the various IT Management Frameworks ?
  • How do you choose the appropriate IT Management Framework for your IT Management challenge ?
  • What are the latest developments and what does the future hold ?

Who should attend this seminar on IT management frameworks ?

This seminar is aimed at anyone who wants a better understanding of IT management frameworks, in particular:

  • People looking to improve the productivity of their IT department by implementing and optimising IT service management processes
  • People looking for better governance and control over their IT processes and risks, enabled by implementing and optimising IT governance processes

In particular, the following stakeholders are kindly invited to participate:

  • CIO’s, CTO’s, IT Directors
  • IT Service & Support Managers
  • IT Process Owners and Quality Managers
  • IT Auditors
  • IT Consultants

 Full Programme

13.30h - 14.00h
Registration and Welcome of the Participants with Coffee/Tea and Croissants
Start of the Seminar
14.00h - 16.00h
Standards for the Management of IT Services and Applications
  • IT Processes and Quality
  • ITIL V2 and ITIL V3
  • ISO/IEC 20000
  • ASL and BiSL
  • ISO 2700x
  • eSCM-SP
16.00h - 16.20h
Coffee/Tea and Refreshments
16.20h - 18.00h
Standards for the Governance of IT Processes, Services and Investments
  • Enterprise Governance vs IT Governance
  • ISO/IEC 38500
  • CobiT
  • Val IT and Risk IT
  • IT Balanced Scorecard
  • BiSL
18.00h - 19.00h
19.00h - 19.20h
Enterprise Architecture
  • The Zachman Framework
  • TOGAF and its ADM
  • The Enterprise Continuum Concept
19.20h - 20.40h
Standards for Project Management
  • PRINCE2 vs PMBoK
  • MSP
  • Generic Framework for Information Management
20.40h - 20.50h
Other Important Frameworks
  • M_o_R (Management of Risk)
  • ISPL
  • eTOM
20.50h - 21.00h
Conclusions and Closing Remarks


SMME (Service Management Mideast & Europe)

Marc Christiaens, partner in Belgian-American SMME (Service Management Mideast & Europe) is an international entrepreneur and lecturer. He is a Certified PRINCE2 Practitioner and a certified trainer for ITIL, ISO 20000 and CobiT.

Marc has work experience in various IT management, marketing and sales roles with Monsanto, Compaq and IBM.

Marc Christiaens’ specialties are IT governance frameworks and standards: ITIL V2, ITIL V3, CobiT, Val IT, CMM, ASL, BiSL, ISO 20000, ISO 38500, IT Balanced Scorecard, PRINCE2, PMBoK, MSP, TOGAF, Zachman, Generic Framework for Information Management, etc...

SMME was founded in Dubai and is the market leader for accredited training in IT Service Management best practices in the wider Middle East (Gulf and Levant countries). The European subsidiary of SMME was founded in 2008 with offices in Antwerp.

Questions about this ? Interested but you can't attend ? Send us an email !